Privacy Policy - How this policy works

What information we collect

When you use our Website, we collect two types of information:

1. Information you provide to us

• Details about the services you have used or inquired about.
• Your responses to surveys or feedback requests.
• Any other information you share with us directly (e.g., via contact forms) or indirectly (e.g., through the use of our Website or social media interactions).

2. Information we log

We log certain information about your access to and use of our Website to improve your experience and ensure the Website functions properly. This includes:

• Device data. Information about the device you use including but not limited to the type of device, data on device advertising ID's, browser, operating system, and approximate geographic location.
• Usage data. Details about how you interact with our Website, including pages viewed, search terms entered, and other usage behavior identified by analytics events.
• Network and internet data. Your IP address, website URLs visited, and other connection-related details.
• Cookie and tracking technologies. Information we collect via cookies and other tracking technologies (please see the "How we use tracking technologies" below).
• Working with us. If you apply for a job with Hikaya, we may collect certain information in connection with your application such as your name, contact details, occupation, education, and work history. We may also collect certain information necessary to verify your identity or work eligibility.

How we use information we collect

The way we use your information depends on our relationship with you and why we collected it. We may use your information to:

• Communicate with you. Respond to inquiries, send updates, and provide support.
• Provide and improve our services. Enable you to access and use our services while continuously enhancing your experience.
• Analyze usage trends. Understand website traffic, track interactions, and improve functionality (excluding training of generalized/non-personalized AI or machine learning models).
• Maintain records. Keep internal records for operational and legal purposes.
• Marketing and advertising. Send you relevant updates about our products and services (you can opt out anytime).
• Comply with legal requirements. Respond to legal requests or meet regulatory obligations.
• Other purposes with your consent. If we need to use your information for a different reason, we will ask for your permission first.

How we use tracking technologies

Our Website uses cookies and similar tracking technologies to enhance your experience and analyze website traffic. Cookies are small text files stored on your device. While you can delete or block cookies through your browser settings, some parts of our Website may not function properly without them.

We use third-party services, such as Google Analytics, to collect and store technical information about how you interact with our Website. These services may use cookies or other tracking methods to help us analyze website usage and improve our services.

Google Analytics. Google collects and processes data according to its Google Analytics Terms of Service and the Google Privacy Policy. You may also learn more about how Google collects and processes data specifically in connection with Google Analytics. If you prefer to opt out of Google Analytics tracking, you can download and install the Google Analytics Opt-out Browser Add-on.

Managing your cookie preference

You have control over cookies and can manage them in the following ways:

• Advertising Networks. To learn how to opt out of targeted ads from various advertising networks, visit https://optout.networkadvertising.org
• Browser settings. Most browsers allow you to delete or block cookies. Learn how at https://allaboutcookies.org.
• Website cookie preferences. Some cookies may be managed by interacting with banners or pop-ups provided on our Website.

You can update your cookie preference for our Website by clicking here.

Do not track signals

Some web browsers allow you to send a Do Not Track (DNT) signal, which requests that websites do not track your online activity. However, we do not change our data collection or usage practices when we receive a DNT signal from your browser. To learn more about Do Not Track, visit All About DNT.

Link to other websites

Our Website may contain links to third-party websites for your convenience. However, we do not have any control over these external websites and are not responsible for how they handle your information. When visiting another website, their privacy policy will apply. We recommend reviewing their privacy policies to understand how they collect, use, and protect your data.