Privacy Policy - How we handle your information

Who is responsible for your information

Hikaya LLC is the controller of your information on the Website. We decide how and why it is used. Hikaya LLC is a limited liability company registered in Wyoming, in the United States. To contact us about this policy or your information, see “Contact us” at the end of this policy.

What information we collect

We collect information in three ways.

1. Information you give us

• Contact form. Your name, email address, organization, phone number, the topic you choose and your message. Organization and phone number are optional.
• Other messages. Anything you send us by other means, such as email.

2. Information collected whenever you visit

• Server logs. Our hosting and delivery providers log standard technical details when a page loads, including your IP address, the page requested, your browser type and the time.
• Anonymous visit counts. We count page views without cookies or identifiers. See “How we use cookies and similar technologies” below. The count does not store your IP address, although your IP address can appear in our providers’ server logs.

3. Information collected only if you accept analytics

• Analytics data. Google Analytics records the pages you view, the links you click, the terms you search for on the blog, your device, browser and operating system, and your approximate location. It also sets a cookie identifier that recognizes your browser on later visits.

Giving us information through the contact form is voluntary. Without your name, email address and message we cannot respond to you. You can use the rest of the Website without giving us any personal information, other than the technical data described above.

How we use your information

• Respond to you. Reply to messages sent through the contact form and discuss our services.
• Keep the Website secure. Block spam and abuse, including with Cloudflare Turnstile on the contact form.
• Understand and improve the Website. Anonymous visit counts show which pages are read. If you accept analytics, Google Analytics also shows how people use the Website. We do not use this information to train AI or machine learning models.
• Keep records and meet legal duties. Keep internal records and respond to legal requests.
• Other purposes. If we want to use your information for a different reason, we will ask for your permission first.

Where the GDPR applies, our legal bases are your consent (for analytics cookies, which you can withdraw at any time); our legitimate interests (answering business inquiries, keeping the Website secure and counting visits); and legal obligation (keeping records and responding to lawful requests). We do not make decisions about you by automated means that have legal or similarly significant effects, and we do not profile you.

How we use cookies and similar technologies

The Website stores a small amount of information in your browser and measures how it is used. We group this into three parts. You make a choice on your first visit and can change it at any time with Manage cookies in the footer.

• Strictly necessary. Your browser keeps your cookie choice and your light or dark theme. The contact form uses Cloudflare Turnstile to block spam. These are always on.
• Anonymous visit counts. When a page loads, your browser sends our server the page address and the name of the site you came from. We add one to a count for that page and day. The count does not store your IP address, and we set no cookie and give you no identifier. Like any request to our servers, your IP address can still appear in our providers’ server logs.
• Analytics, only if you accept. Google Analytics, loaded through Google Tag Manager, sets cookies and records how you use the Website. We do not load it until you choose Accept all. If you choose Essential only, or later turn analytics off, it does not run and we delete its cookies.

Your choice is saved in your browser for 12 months. After that we ask again.

Google Analytics. Google processes this data under its Google Analytics Terms of Service and the Google Privacy Policy. You can read more about how Google uses data from sites that use its services. You can also install the Google Analytics Opt-out Browser Add-on.

Who we share your information with

We use service providers to run the Website. They process information on our behalf and may use it only to provide their service.

• Google. Provides Google Analytics and Google Tag Manager, only if you accept analytics.
• Cloudflare. Delivers parts of the Website, checks the contact form for spam with Turnstile, and runs the anonymous visit count.
• Slack. Messages sent through the contact form are delivered to our team in Slack.
• DigitalOcean. Hosts the Website.

We do not sell your personal information. We may also share information when the law requires it, or to protect our rights and the security of the Website.

Where your information is processed

Hikaya LLC is based in the United States, and we and our providers process information there and in other countries where those providers operate. If you visit the Website from outside the United States, your information is transferred to the United States.

How long we keep your information

• Contact form messages. For as long as we need them to respond to you and to keep a record of our work together.
• Google Analytics data. Up to 14 months.
• Anonymous visit counts. These contain no personal information. Cloudflare keeps the detailed counts for 3 months, and we may keep monthly totals for longer.
• Server logs. Our providers keep them for a short time under their own schedules.

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to our use of it, to receive a copy in a portable format, and to withdraw your consent at any time. Withdrawing consent does not affect our use of your information before you withdrew it. To exercise any of these rights, contact us. We will respond within one month. You also have the right to complain to the data protection authority in the country where you live or work, or where you believe a violation occurred.

Managing your cookie choices

• On this Website. Open Manage cookies here or in the footer of any page to see and change your choice.
• In your browser. Most browsers let you delete or block cookies. Learn how at allaboutcookies.org.

Do Not Track signals

Some browsers can send a Do Not Track signal, which asks websites not to track your activity. The Website does not respond to this signal. Your cookie choice controls analytics. To learn more, visit All About DNT.

Children

The Website is meant for organizations and professionals and is not directed at children. We do not knowingly collect information from children.

Links to other websites

The Website links to other websites. We do not control them and are not responsible for how they handle your information. Their own privacy policies apply when you visit them.

Contact us

To ask about this policy or to use your rights, email oi.ayakih@lagel or use our contact page. You can show our registered address below.

Changes to this policy

We may update this policy. The date at the top shows when it last changed. If a change affects how we use your information in a way you would not reasonably expect, we will tell you and, where required, ask for your consent again.