Our process - How we work
Through our advisory services, we put your users first. Our human-centered design approach ensures every digital solution we create is purposeful, practical, and aligns with your organization's goals.
Discover
We'll assess your existing solutions and processes to understand your goals and identify pain points.
Using a human-design apporach, we'll collaborate to create user personas reflecting your staff roles, map user journeys that align with your operations, and define user requirements. This process provides a clear blueprint to guide how and where technology can best support your organization.
Included in this phase
- Literature review
- Key informant interviews
- System audit
- Project board set up
- Sprint protocol
Design
The design phase focuses on transforming workflows and core requirements into a structured data model that supports effective analysis and information use.
Included in this phase
- Stakeholder Mapping. Identify key individuals or groups to understand their roles, needs, and goals, ensuring the solution aligns with their expectations.
- Data Flow. Visualize the movement of information within the organization to identify dependencies, bottlenecks, and opportunities to streamline processes.
- Data Modeling. Design structured data systems within bounded contexts to support how data is analyzed and ensure scalability.
- User Story Prioritization. Rank features based on Desirability, Feasibility, and Viability and RICE scoring to deliver the most valuable features first.
- Product Requirements Document (PRD). Develop a detailed document outlining technical and functional needs to guide the build phase.
Build
In the build phase, we create modular, flexible solutions designed for scalability, rapid iteration, and long-term adaptability. Our approach ensures the solutions are easy to configure and manage, enabling your team to take full ownership and maintain control after implementation.
Key activities include rapid prototyping of modular components within a flexible architecture to ensure interoperability. As features are developed, we conduct User Acceptance Testing (UAT) with early adopters to gather valuable user feedback. Throughout the process, we integrate quality assurance measures to maintain high standards in everything we build.
Included in this phase
- Product roadmap
- Sprint planning and review
- User acceptance testing
- Quality assurance checks
Deliver
The deliver phase focuses on ensuring your team is fully prepared to take ownership of the solution and seamlessly integrate it into your organization. We emphasize early and continuous handover throughout the engagement process, involving your team in every stage to build confidence and ownership from the start.
Included in this phase
- Continuous Handover. Gradually transferring knowledge and responsibilities to your team during the project to build familiarity and confidence.
- Hands-On Training. Conducting tailored, interactive training sessions to equip staff with the skills to effectively use and manage the solution.
- Change Management Support. Collaborating with your organization to align the solution with existing processes and address the human side of change.
- Documentation. Delivering clear, comprehensive guides and resources for troubleshooting, configuration, and future updates.
- Post-Implementation Support. Offering assistance during the initial adoption phase to ensure a smooth transition and address any challenges.
Our values - Balancing reliability and innovation
- Curiosity
We take the time to understand your organization’s needs from every angle. By looking at the big picture, we make sure the technology decisions we recommend are smart, practical, and fit your long-term goals. - Adaptable
Flexibility is at the core of our approach. We actively listen to your evolving needs and are prepared to pivot or adjust as circumstances change. This adaptability allows us to deliver solutions that stay relevant and effective, even in uncertain environments. - Pragmatic
Our focus is on delivering realistic, practical solutions that align with your organization’s capacity and resources. We consider budget, timelines, and operational constraints to ensure that our recommendations are not just fit-for-purpose but also realistic. - Ownership
We prioritize building solutions that your organization can fully own and manage independently. By involving your team throughout the process and providing training and documentation, we empower you to take the reins and maintain control of the solutions we deliver. - Reliable
We are committed to delivering on time and within budget, ensuring consistent communication to keep you informed at every step. Transparency is central to how we work, fostering trust and accountability while ensuring we meet your expectations and deadlines. - Innovative
We strive to stay at the forefront of industry best practices, leveraging proven new technologies to deliver forward-thinking solutions. Our goal is to bring fresh ideas to the table while ensuring they are grounded in real-world success.
Tell us about your project
Partner with our team to develop tailored digital solutions for your organization.
Locations
- Berlin
Germany - Nairobi
Kenya